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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brandy Sturgill

Brandy Sturgill

March 17, 2026

5  out of  5
rating by Brandy Sturgill
"I cannot say enough great things about Juliet Good State Farm. After being involved in an accident that wasn’t even my fault, they truly went above and beyond to help me every step of the way. From helping me secure a rental when the at-fault party wouldn’t, to patiently answering my many questions throughout the process of replacing my vehicle — their support made a stressful situation so much easier. Their responsiveness, professionalism, and genuine care for their clients really stood out. I’m incredibly thankful to have them in my corner and highly recommend Juliet Good State Farm to anyone looking for an insurance team that truly shows up when you need them most."
We responded:
"Thank you SO MUCH for your review, Brandy! Everyone in this office does GENUINELY care about our clients… THAT I can tell you :) But is SO nice when I get to hear about a situation where someone FEELS that. Thank you for your continued business and kind words! We appreciate you:)"
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Melissa Grainger

March 11, 2026

5  out of  5
rating by Melissa Grainger
"Brittany Rose is a very professional, knowledgeable and trustworthy person...she has my deepest respect. Just this week she went to bat for me regarding a third party vendor that tried to charge us for Homeowners Liability insurance in lieu of accepting the policy we have enforce through Juliet Good State Farm...this has happened the last two annual renewals. It's frustrating and created angst for us. Brittany went above and beyond to help us resolve this issue, again! She emailed, called, faxed and listened to me vent about this 3rd party vendor. Thanks to Brittany, it's now resolved!!! I pray State Farm knows what a talented young lady Brittany is!"
We responded:
"Melissa- trust me when I tell you, I KNOW! Brittany has been with me for 10 years and due to her knowledge and tenacity, is now my office manager. She is an invaluable member of this agency! I am SO sorry for everything you’ve gone through, but I am SO happy that Brittany was able to get it taken care of for you! Thank you for your continued business and feedback regarding your experience with Brittany:) "
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Tae

February 26, 2026

5  out of  5
rating by Tae
"Best Hands Down! Very caring and professional ladies. Don’t think I’d could find a better deal anywhere else! Thank You 🫶🏾 (My name is Shaniqua Lawrence and apparently my son took over my Gmail 🤦🏾‍♀️) lol"
We responded:
"This review had me LOL! THANK YOU so much for your review…. We appreciate it more than you know! Now, tell your son to hand it back over:)"
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Jennifer Reid

February 26, 2026

5  out of  5
rating by Jennifer Reid
"These ladies are the best! I have been with Juliet for close to ten years and I would recommend them to anyone. The customer service you receive from her and the ladies in her office is fantastic. They always go above and beyond to get you the information you need. They are very knowledgeable, helpful and reliable which are all the things you would want from your insurance company. Whether it’s a simple question, claim, or in-depth issue I know I will get an answer with explanation in a timely manner. They have never been pushy, they always work with you and listen to your concerns to help you make the best informed decision on your policy. I never have to worry about following up to remind them. I had a different insurance company for a few months and let me tell you, not all insurance companies give the great experience than you get with Juliet!!"
We responded:
"JENNIFER! Your review and kind words have made my entire week:) We really care about the work we do and the people we serve in this office, so it means everything when that is felt by our clients. THANK YOU for your review and your continued business all of these years! "
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Darryl Reinhardt

February 10, 2026

5  out of  5
rating by Darryl Reinhardt
"I've been with this company for many years now, I've always had great experiences with this company and should continue in the future"
We responded:
"Darryl, thank you so much for your kind words! You have been a wonderful client over the years and we look forward to many more :) "
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Brandy Davis

January 22, 2026

5  out of  5
rating by Brandy Davis
"Love these Ladies !!"
We responded:
"Thank you, Brandy! We appreciate your business:)"
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Al Young

January 13, 2026

5  out of  5
rating by Al Young
"I was introduced to State Farm buy my brother ever since I have been with them the service has been great the people are great I have had great prices and anything that I need to know all I had to do was make a phone call and they will give me exactly what I needed it to hear I will recommend anyone to call Juliette Good- State Farm insurance it has been awesome"
We responded:
"Al! Thank you so much for your review! We appreciate you sticking with us all of the years and look forward to helping you for years to come! You’re a great customer:) "
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Kristeen Blackshaw

January 9, 2026

5  out of  5
rating by Kristeen Blackshaw
"Juliette was super helpful,kind and got me the best rates out of any one. The office was so clean and felt like home . I purchased car and renters insurance that covers theft ! I look forward to my hassel free coverage !"
We responded:
"Thank you for your kind words, Kristeen! We were ALL TOO HAPPY to help you with your insurance. We strive to be the best “hometown” agency in Hickory, and making everyone feel welcome and comfortable is a big part of that! We appreciate your business! "
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Jabari

January 9, 2026

5  out of  5
rating by Jabari
"The best insurance agents you’ll find, truly great people will always have love for them and proud to be with State Farm"
We responded:
"THANK YOU for your kind words:) We are proud to have you as a client as well! "
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Jailen Caviness

December 19, 2025

5  out of  5
rating by Jailen Caviness
"This place is beyond amazing!!! Their team is coordinated, friendly, personable, and talented at what they do. Juliet, Alecia, and Brittany are the guides you want to have when looking for affordable protection for your assets/liabilities. Assurance for your insurance, thank you ladies!!!"
We responded:
"Thank you SO MUCH for your kind words, Jailen! It's been a pleasure serving you and your family over the years. One of my favorite parts about this job is growing with families and being there for them for the long haul and all of the changes that come with that. We appreciate your continued business!"
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Gary Kaufmann

November 29, 2025

5  out of  5
rating by Gary Kaufmann
"I can't say enough about the quality of the customer service here! I have had State Farm for over 35 years and never worked with any other company. I have been with other offices over that many years and they have all been very good but this office is NEXT level!!!! The team there is always on point and gets back to me with any questions that pop up. They always send me what I need and since I am on the road a lot this is so helpful. If you are searching for a provider and office I suggest giving them a shot! You will NOT be disappointed. Gary K"
We responded:
"GARY! Customers like YOU make our job easy. Truthfully, we really love what we do and being able to form longterm relationships with our customers is the icing on the cake! THANK YOU for your kind words and continued business. We will be here for the long haul thanks to wonderful people like you! "
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Austin Green

November 18, 2025

5  out of  5
rating by Austin Green
"This is a wonderful location and the ladies here are super friendly, helpful, and knowledgeable. I got into a couple of car accidents and Brittany guided me through every step of the process and patiently answered all of my questions. Accidents are unfortunate whenever they happen, but Brittany gave me great service and I could tell that she truly cared. Thank you!"
We responded:
"Thank you so much for sharing your experience with our office, Austin! Brittany has been with our agency for 10 years: She is incredibly knowledgeable, and she DOES truly care about each one of our clients. I’m sorry about the accidents, but that’s what insurance (and your agent) is for! "
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Casey Cannon

November 12, 2025

5  out of  5
rating by Casey Cannon
"I’ve been with State Farm since I was 16, and I can honestly say I’ve never once considered switching. I started out with Bill, and when Juliet Good took over, she and her team continued that same tradition of incredible service. It’s rare to find people who genuinely care and go the extra mile, but that’s exactly what you get with Juliet Good and her team. I’m so grateful for their years of dedication and the peace of mind they’ve given me. They truly live up to the “Good” in their name! Lol! :)"
We responded:
"Casey- your words mean more than you know! THANK YOU for taking time out of your busy schedule to share your experience with our office and State Farm. When life throws curve balls your way we want to be a constant in your life you can count on :) We appreciate your continued business! "
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Peter McCrea

November 11, 2025

5  out of  5
rating by Peter McCrea
"Juliet’s office is always helpful and friendly. Earlier this year, I had to get my car towed. I didn’t think about that being covered under my policy, but when I called regarding something else, I mentioned the tow. Alecia made sure to not only inform me I had coverage, but helped me get reimbursed quickly. Great service and I haven’t had any problems."
We responded:
"Thank you for sharing your experience with our office, Peter! It’s always nice to hear about a good experience our clients have had :) We appreciate you! "
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Karen White

October 21, 2025

1  out of  5
rating by Karen White
"My son totaled his truck in a not at fault accident with an uninsured motorist who was arrested at the scene. Fortunately, he and his wife were not mortally injured. The call centers were not helpful for three months, and Juliette was worse. Don’t ever trust them with your insurance."
We responded:
"Karen, I’m sorry that you feel the numerous occasions that I reached out to claims on your behalf was not enough. As an agent I went above and beyond my “duties” to try and help your son in this horrendous situation. Claims are not handled in an agents office, making our ability to truly move the dial extremely limited. I understand your frustration with your son’s claim and hope you never have to deal with something like that again. "
Profile photo of Alice Sinclair

Alice Sinclair

October 15, 2025

5  out of  5
rating by Alice Sinclair
"I had such a great experience with Juliet, Alecia, and Brittany! They’re incredibly knowledgeable, patient, and truly care about helping their clients find the best coverage. They took the time to explain everything clearly and made sure I understood all my options. It’s rare to find such kind, trustworthy, and professional individuals in this industry. I highly recommend them to anyone looking for genuine and reliable insurance agents!"
We responded:
"Thank you SO much for your kind words, Alice. We try to be “different.” In an industry full of sales people, we try and operate from an educational standpoint to ensure people are making the right coverage options for their individual needs/exposures. Insurance is not a “one size fits all” commodity! Thank you for putting your trust in us:) "
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Mike

October 15, 2025

5  out of  5
rating by Mike
"A+"
We responded:
"Thanks for the grade, Mike! "
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Bryan Powe

October 14, 2025

5  out of  5
rating by Bryan Powe
"You won’t find a better agent in NC. I have had 4 different agents but only 1 in the last 15 years. The staff is always willing to help and have always been right there for me in time of need. The one thing I do not have to worry about is Juliet or wonderful staff."
We responded:
"Thank you so much for your kind words, Bryan! It has been a pleasure having you and your family as clients for so many years. I plan to be here for you for many more! Thank you for your continued business:) "
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Michael Ardila

June 21, 2025

5  out of  5
rating by Michael Ardila
"Juliet and Brittany are world class. Whether needing a quote or asking questions. They do not hesitate to be helpful and courteous. Thank you again for y'all's help."
We responded:
"This review made our weekend, Michael! Thank you so much for your kind words… we appreciate your continued support and business 🫶 "
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Bill Hooper

March 31, 2025

5  out of  5
rating by Bill Hooper
"I’ve always had a fantastic experience working with Juliet Good State Farm. Brittany rocks!"
We responded:
"Thank you, Bill! We appreciate the kind words, and Brittany DOES rock! She's an absolute asset to our agency! "
Profile photo of Lee Eckard

Lee Eckard

January 9, 2025

5  out of  5
rating by Lee Eckard
"Stopped in Juliet Goods State Farm today to add a vehicle to my account. Juliet and the staff are always very helpful and courteous like a hometown agency should be. Been a lifelong customer since i was 16. 46 years ago. Juliet came to personally speak with me and asked how i was doing. I appreciate her very much for helping me over the years. Thanks to everybody. Has been a rough year but 2025 will be much better because of people like you. Thakyou. Lee Eckard."
We responded:
"Thank you for your kind words, Lee. In this ever-changing world of technology and faced-pace demands I find a true love for what I do in remaining genuinely interested in my clients and their lives. I am fortunate to have wonderful clients like you, and I hope you know how much I appreciate your business! 2025 WILL be a better year! "
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Paul Dye

September 14, 2024

5  out of  5
rating by Paul Dye
"They're so helpful sweet kind and nice. I recommend them for anybody that needs homeowners or car insurance"
We responded:
"Thank you for your kind words, Paul! Clients like you make it easy to be kind and want to help…we appreciate you! "
Profile photo of Elizabeth “Darlene” Spencer

Elizabeth “Darlene” Spencer

August 1, 2024

5  out of  5
rating by Elizabeth “Darlene” Spencer
"Just recently moved back to NC, switched agents. Brittany was amazing! She made the transition smooth and I am looking forward to having them as my new State Farm agent!"
We responded:
"Welcome (back) to NC, Elizabeth! We couldn't be happier to have you as a client:)"
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Harris Tools

June 28, 2024

5  out of  5
rating by Harris Tools
"Best agent ever. Very good pricing and very helpful!!!"
We responded:
"Thanks, Kasey! We appreciate your continued business over the years more than you know! "
Profile photo of Kimberly Dempsey

Kimberly Dempsey

March 8, 2024

5  out of  5
rating by Kimberly Dempsey
"Juliet and her staff are friendly,helpful,fast and well priced. I'm always happy to have a reason to call them. When I had a car problem they were part of the solution not the problem!"
We responded:
"Kimberly, your kind words and appreciative review mean more than you know! Thank you for your continued business. It's a PLEASURE being your agent! "